Guest Information

Booking, Deposit and Cancellation Policy

Booking can be made online via the Book Now or Check Availability links, or by phone.
A deposit equal to the first nights stay is required on booking. All major credit cards are accepted through our secure online booking or by phone.

The deposit is refunded minus a £5 card handling fee (this covers what we are charged by the card handling company) if a cancellation is received more than 28 days prior to the commencement of your stay.

If the booking is cancelled less than 28 days before arrival then a charge equal to the first night of the stay will be made.

If the booking is cancelled less than 7 days before arrival then a charge equal to 50% of the stay will be made.

In the event of a no show, or reduction after arrival, the full cost of the stay will be charged.

The balance is due 14 days prior to commencement of your stay. A payment link will be emailed to you when the balance is due.

Check In & Departure
Normal check in times are between 1600-2100. If you wish to check in outside of these times please contact us to ensure availability.
Check out times by 1100. If you require a late check out please contact us to ensure availability.

Access Statement
The approach to Mostyn Cottage is on forestry gravel track, and the driveway is a gravel slope. The parking area is also a gravelled surface.
The cottage has 2 steps and a cobbled path leading to the door.
Access to the bedrooms is via a staircase with a handrail on the right. There are 3 further steps into the bedrooms.
The bathrooms are on the same level as the bedrooms. Bathroom 1 has a bath with a shower over. Bathroom 2 has a shower cubicle with a small step to access.
The self catering cabins have either 1 or 2 steps to access. All rooms are on the same level. The bathrooms have a shower cubicle with a small step to access.
Please contact us if you require further information.

Child Policy
We have set a guideline minimum age at 8 years for children. Mostyn Cottage is located on the bank of a river in the middle of the forest, with steep unfenced banks to the track and river. There are no gates or fences around the site.
If you are confident your children will be safe here, then we will be pleased to see them enjoying their stay in the forest. When booking children, the minimum age shown in the drop down box is 8. By selecting this age, you are accepting that you are happy for your child to stay here. Please feel free to call us if you require any additional information.

Dog Policy
Well behaved dogs are welcome to stay in our self catering cabins. There are plenty of walks to keep them happy.
Please do not allow your dogs on the furniture or beds, you will need to bring their bedding and towels.
Each cabin has a fenced area, but the rest of the property is open to the forest, river and tracks.
We do not allow dogs in the B&B cottage.

Smoking Policy
Mostyn Cottage does not allow smoking in the cottage, cabins or grounds.